# 99 company service and technology expansions

> Live situation record from CLSTR: https://clstr.news/situations/99-company-service-and-technology-expansions
> Updated: 2026-10-19T14:08:50.000Z. Sources: 5. Developments: 2.

The ride-hailing company 99 has expanded its service offerings through new technological and service-tier initiatives in Brazil.

Initially, the company launched Zesto, a SaaS management platform for small and medium-sized restaurants. Announced at the 99 Tech Summit in Rio de Janeiro, Zesto utilizes artificial intelligence, including a virtual assistant named Zeca, to provide 24-hour customer service via WhatsApp, manage orders, and offer business intelligence such as sales forecasting.

Following the Zesto launch, 99 announced the pilot of 99Premier, a premium ride-hailing service debuting in Recife. This tier requires high ratings from both drivers and passengers, as well as newer vehicles. The company also detailed enhanced security measures, including AI-driven monitoring of delivery data and new safety features for female users, supported by a R$ 150 million security budget for 2026.

## Timeline

### 2026-10-19: 99 launches 99Premier premium service and Zesto restaurant software

99 is launching 99Premier, a premium ride-hailing service piloting in Recife, and Zesto, a management software for restaurants, alongside new AI-driven safety features.

2 sources. https://clstr.news/cluster/99-launches-99premier-premium-service-and-zesto-restaurant-software

### 2026-10-14: 99 launches Zesto AI management platform for restaurants

99 has introduced Zesto, an AI-powered SaaS platform for small and medium restaurants to manage orders, deliveries, and customer service across multiple digital channels.

3 sources. https://clstr.news/cluster/99-launches-zesto-ai-management-platform-for-restaurants

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Cite as: 99 company service and technology expansions. CLSTR, https://clstr.news/situations/99-company-service-and-technology-expansions