# Belgium pension helpline service changes

> Live situation record from CLSTR: https://clstr.news/situations/belgium-pension-helpline-service-changes
> Updated: 2026-09-01T04:00:00.000Z. Sources: 2. Developments: 2.

The Belgian Federal Pension Service (SPF Pensions) has transitioned its free ‘Pensioenlijn’ telephone service (1765) to a standard number, 02 225 17 65, effective September 1, 2026. 

This change is a cost-saving measure expected to save the involved institutions—SPF, Inasti, and Sigedis—more than €1 million annually. While the service, operating hours, and available contact methods such as email and online portals remain unchanged, callers are now subject to standard telephony rates. Provisions for vulnerable callers, including free callbacks and voice messages, continue to be available.

## Timeline

### 2026-09-01: Belgium implements pension helpline changes and school neutrality rules

Belgium implements two changes on September 1: the SPF Pensions helpline moves to a paid standard number to save costs, and East Flanders provincial schools ban visible religious symbols for staff and students.

2 sources. https://clstr.news/cluster/belgium-implements-pension-helpline-changes-and-school-neutrality-rules

### 2026-08-03: Belgium's Pensioenlijn Switches to New Phone Number in September 2026

Belgium's Pensioenlijn will change its free 1765 number to 02 225 17 65 on 1 Sept 2026, keeping service hours and support unchanged while saving over €1 million annually.

2 sources. https://clstr.news/cluster/belgiums-pensioenlijn-switches-to-new-phone-number-in-september-2026

---
Cite as: Belgium pension helpline service changes. CLSTR, https://clstr.news/situations/belgium-pension-helpline-service-changes