# Brazilian judicial rulings on consumer liability > Developing situation record from CLSTR: https://clstr.news/situations/brazilian-judicial-rulings-on-consumer-liability > Updated: 2026-11-01T22:45:11.000Z. Sources: 2. Developments: 2. Brazilian courts have issued several rulings reinforcing the legal responsibilities of service providers and businesses toward consumers. In the transport sector, judicial authorities in Rio de Janeiro and Pará have rejected attempts by ride-hailing platforms to limit their liability. A judge in Rio de Janeiro ruled that clauses attempting to exempt companies from responsibility for lost items via delivery services are null under the Consumer Defense Code. Additionally, the Court of Justice of Pará upheld a ruling requiring a transport app to indemnify a passenger's family following a fatal accident, rejecting the argument that the platform acted merely as a technology intermediary. In other sectors, courts have addressed liability regarding property and insurance. In São Paulo, a gym franchise was ordered to indemnify a student for a stolen motorcycle, with the court ruling that posted notices disclaiming responsibility for theft do not waive legal duties. In Santa Catarina, a vehicle protection association was ordered to reimburse a driver for accident repairs after a court found the association’s refusal to cover the costs was unjustified. ## Timeline ### 2026-11-01: Brazilian courts rule against businesses denying consumer claims Brazilian courts have ruled against a gym and a vehicle protection association, affirming that disclaimer signs and claims of poor vehicle maintenance do not exempt providers from consumer liability. 2 sources. https://clstr.news/cluster/brazilian-courts-rule-against-businesses-denying-consumer-claims ### 2026-10-19: Brazilian courts rule against ride-hailing platforms regarding liability Brazilian courts have ruled that transport platforms are legally responsible for lost delivery items and passenger fatalities caused by partner drivers, rejecting claims of mere technological intermediation. 2 sources. https://clstr.news/cluster/brazilian-courts-rule-against-ride-hailing-platforms-regarding-liability --- Cite as: Brazilian judicial rulings on consumer liability. CLSTR, https://clstr.news/situations/brazilian-judicial-rulings-on-consumer-liability