# Car rental billing disputes

> Live situation record from CLSTR: https://clstr.news/situations/car-rental-billing-disputes
> Updated: 2026-10-26T07:33:00.000Z. Sources: 8. Developments: 3.

Reports have emerged regarding significant billing errors involving car rental customers in North America.

In Canada, a Toronto resident named Yuehao Huang was incorrectly billed approximately 5,900 Canadian dollars by Avis for excessive mileage. The company claimed that during a seven-day trip in September, Huang had driven 28,933 kilometers. Huang contested the charge, noting his actual trip through Montreal, Mont-Tremblant, Ottawa, and Quebec City totaled a maximum of 1,400 kilometers. The billed distance would have required driving at 180 km/h continuously for 24 hours a day without stopping for fuel or sleep. Following a dispute with the rental company and the customer’s bank, and subsequent media intervention, Avis acknowledged the data entry error, issued an apology, and promised a refund.

In the United States, a Hertz customer reported an unresolved charge of $1,367.38 for a vehicle they claim they never rented. The customer provided evidence, including flight tickets, to show the rental dates for the disputed vehicle did not align with their presence in Seattle. While Hertz customer relations indicated an adjustment was processed, the customer has not received the refund. A stalemate exists between the rental company and the customer’s bank, Chase, regarding the confirmation of the transaction.

## Timeline

### 2026-10-26: Avis car rental company admits error after billing customer for 29,000 kilometers

Avis car rental company admitted to a billing error after charging a Toronto man nearly 6,000 CAD for 28,933 kilometers driven in a single week.

3 sources. https://clstr.news/cluster/avis-car-rental-company-admits-error-after-billing-customer-for-29000-kilometers

### 2026-10-24: Hertz customer faces unresolved $1,367 billing error

A Hertz customer is disputing a $1,367.38 charge for a vehicle they never rented, despite the company acknowledging the error in writing and claiming a refund was processed.

2 sources. https://clstr.news/cluster/hertz-customer-faces-unresolved-1367-billing-error

### 2026-10-23: Car rental error results in impossible mileage charge for customer

A Canadian car rental customer was incorrectly billed for nearly 30,000 km in one week, a charge the company later admitted was due to a data entry error.

3 sources. https://clstr.news/cluster/car-rental-error-results-in-impossible-mileage-charge-for-customer

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Cite as: Car rental billing disputes. CLSTR, https://clstr.news/situations/car-rental-billing-disputes