# Colombia earthquake telecommunications disruption > Live situation record from CLSTR: https://clstr.news/situations/colombia-earthquake-telecommunications-disruption > Updated: 2026-08-12T20:55:05.000Z. Sources: 4. Developments: 2. Following an earthquake in Colombia, widespread connectivity issues have been reported, affecting mobile signals and internet services. These disruptions have impacted users' ability to work, study, and communicate. In response, Claro Colombia has initiated infrastructure restoration efforts in the departments of Chocó, Caldas, Quindío, Risaralda, and Valle del Cauca. The company reported that approximately 80% of its base stations and nearly 100% of its fiber nodes in these regions are now operational. To assist recovery, Claro deployed 26 power plants to Quibdó, Pereira, and Cali, and provided two million prepaid customers with a free seven-day package of unlimited calls, texts, and 2 GB of data. Amidst these disruptions, guidance has been issued to users on maintaining device battery life during emergencies, such as activating extreme battery saving modes and disabling non-essential functions like Wi-Fi, Bluetooth, and GPS. ## Timeline ### 2026-08-12: Connectivity issues reported in Colombia amid emergency preparedness advice Users in Colombia report mobile and internet connectivity issues, while experts advise on battery-saving techniques for emergencies like earthquakes to maintain essential communication. 2 sources. https://clstr.news/cluster/connectivity-issues-reported-in-colombia-amid-emergency-preparedness-advice ### 2026-08-11: Claro Colombia restores infrastructure following earthquake Claro Colombia is restoring connectivity in earthquake-affected regions, with 80% of base stations operational and free data packages provided to two million prepaid customers. 2 sources. https://clstr.news/cluster/claro-colombia-restores-infrastructure-following-earthquake --- Cite as: Colombia earthquake telecommunications disruption. CLSTR, https://clstr.news/situations/colombia-earthquake-telecommunications-disruption