# Croatia healthcare accountability and complaint systems

> Live situation record from CLSTR: https://clstr.news/situations/croatia-healthcare-accountability-and-complaint-systems
> Updated: 2026-09-07T05:13:57.000Z. Sources: 5. Developments: 2.

An analysis by the Center for Peace, Nonviolence and Human Rights Osijek has identified a fragmented patient complaint system in Croatia. The report notes that patients must navigate 11 different, unconnected institutions to file grievances, lacking a unified point of contact.

The investigation follows a case involving a gynecologist in Osijek accused of sexual assault. Although legislative amendments to the Health Care Act took effect on July 24, 2025, requiring the suspension and eventual termination of healthcare workers facing criminal proceedings for sexual offenses, transparency remains an issue. The Ministry of Health and KBC Osijek have reportedly denied requests for health inspection documentation and patient data, citing personal data protection and ongoing criminal proceedings.

## Timeline

### 2026-09-07: Croatia patient complaint system lacks unity, analysis finds

An analysis by the Center for Peace, Nonviolence and Human Rights Osijek shows Croatian patients must navigate 11 disconnected institutions to file complaints, highlighting systemic procedural gaps.

2 sources. https://clstr.news/cluster/croatia-patient-complaint-system-lacks-unity-analysis-finds

### 2026-08-20: Croatia faces low judicial independence, EU report finds

The European Commission reports low judicial independence in Croatia, with only 27% of citizens and 28% of businesses expressing trust in the court system.

3 sources. https://clstr.news/cluster/croatia-faces-low-judicial-independence-eu-report-finds

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Cite as: Croatia healthcare accountability and complaint systems. CLSTR, https://clstr.news/situations/croatia-healthcare-accountability-and-complaint-systems