# Customer Service Week 2026 observations > Live situation record from CLSTR: https://clstr.news/situations/customer-service-week-2026-observations > Updated: 2026-10-08T14:20:57.000Z. Sources: 4. Developments: 2. During the 2026 Customer Service Week, held from October 5 to October 9 under the theme ‘The Extra Mile’, various organizations in Nigeria and Kenya engaged in activities to improve service delivery and public relations. In Nigeria, the Nigeria Police Force focused on strengthening community trust and professionalism. In Lagos, officials emphasized that policing must include “integrity, empathy, and professionalism,” while in Jigawa State, police leaders held stakeholder meetings to address policing gaps. Additionally, the telecommunications company Globacom conducted nationwide celebrations, noting recognition from the Nigerian Communications Commission for its consumer complaint management. In Kenya, the County Government of Uasin Gishu held engagement sessions for staff and partners. Officials described customer service as the “heartbeat and human touch” of an organization, encouraging staff to prioritize attentiveness in their interactions. ## Timeline ### 2026-10-08: Customer Service Week 2026 observed by organizations in Nigeria and Kenya Organizations in Nigeria and Kenya celebrated Customer Service Week 2026 under the theme ‘The Extra Mile’, focusing on improving service delivery and recognizing frontline staff. 2 sources. https://clstr.news/cluster/customer-service-week-2026-observed-by-organizations-in-nigeria-and-kenya ### 2026-10-07: Nigeria Police Force emphasizes community partnership during Customer Service Week The Nigeria Police Force is marking 2026 Customer Service Week by engaging stakeholders and emphasizing professionalism, empathy, and community partnership to improve public trust and crime prevention. 2 sources. https://clstr.news/cluster/nigeria-police-force-emphasizes-community-partnership-during-customer-service-week --- Cite as: Customer Service Week 2026 observations. CLSTR, https://clstr.news/situations/customer-service-week-2026-observations