# Digitalization of municipal services in Germany

> Live situation record from CLSTR: https://clstr.news/situations/digitalization-of-municipal-services-in-germany
> Updated: 2026-10-09T10:00:00.000Z. Sources: 4. Developments: 2.

German municipalities are implementing various digital services to streamline administrative processes for citizens.

In Dorsten, a new automated digital locker system has been introduced in the town hall foyer for the collection of identity cards and passports. This service allows users to receive an SMS code to access a document dispensing box, providing more flexibility than traditional service desk hours.

Other regions are digitizing social services. In Dinslaken, parents must use the KITAONLINE portal for childcare registration for the 2027 school year. Similarly, Herten has launched the TPF-Online platform, a digital demand reporting system that allows parents to report childcare needs from home.

## Timeline

### 2026-10-09: German municipalities implement digital childcare registration

German municipalities Dinslaken and Herten are utilizing digital portals to streamline childcare and daycare registration processes for parents.

2 sources. https://clstr.news/cluster/german-municipalities-implement-digital-childcare-registration

### 2026-09-16: Dorsten introduces digital locker for ID and passport collection

The city of Dorsten has launched a free digital dispensing box in the town hall foyer, allowing citizens to collect passports and ID cards using an SMS code and date of birth.

2 sources. https://clstr.news/cluster/dorsten-introduces-digital-locker-for-id-and-passport-collection

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Cite as: Digitalization of municipal services in Germany. CLSTR, https://clstr.news/situations/digitalization-of-municipal-services-in-germany