# Dominican Republic electricity consumer protection

> Live situation record from CLSTR: https://clstr.news/situations/dominican-republic-electricity-consumer-protection
> Updated: 2026-10-01T19:18:26.000Z. Sources: 8. Developments: 3.

The Office for the Protection of the Electricity Consumer (Protecom) in the Dominican Republic has faced significant administrative challenges and has since introduced new digital resources for consumers.

In the first quarter of 2026, Protecom reported a backlog of 38,813 pending files, driven by rising electricity bills and persistent blackouts. Expert Marino Hilario noted that the distributor Edeeste accounted for nearly half of the national total of pending claims. Hilario suggested that these mass complaints indicate “structural failures in the oversight of electricity distribution companies” and should prompt investigations into systemic billing or metering issues.

To address these concerns, Protecom launched an Electricity Bill Calculator, accessible via its website and the Superintendencia de Electricidad portal. The tool allows users to estimate expected payments based on consumption, distribution company, and tariff category. It provides a breakdown of costs, distinguishing between the amount billed without subsidies and the state contribution, while allowing users to compare monthly fluctuations.

The calculator serves users of regulated distributors, including Edesur, Edeeste, and Edenorte. This initiative follows a period of high complaint volumes; during the first half of 2026, Protecom recorded 29,833 new claims and issued 52,254 decisions, with 17,466 rulings issued in favor of consumers.

## Timeline

### 2026-10-01: Protecom launches electricity bill calculator for consumers

Protecom has released an official calculator for electricity users in the Dominican Republic to verify bill accuracy and distinguish between personal costs and government subsidies.

2 sources. https://clstr.news/cluster/protecom-launches-electricity-bill-calculator-for-consumers

### 2026-09-29: Protecom launches electricity bill calculator in Dominican Republic

Protecom has launched an online Electricity Bill Calculator in the Dominican Republic to help users verify billing accuracy and understand the impact of state energy subsidies.

4 sources. https://clstr.news/cluster/protecom-launches-electricity-bill-calculator-in-dominican-republic

### 2026-09-12: Protecom faces backlog of 38,000 electricity consumer complaints

Protecom in the Dominican Republic faces a backlog of over 38,000 electricity consumer complaints, highlighting potential structural failures in utility oversight and billing.

2 sources. https://clstr.news/cluster/protecom-faces-backlog-of-38000-electricity-consumer-complaints

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Cite as: Dominican Republic electricity consumer protection. CLSTR, https://clstr.news/situations/dominican-republic-electricity-consumer-protection