# Electric vehicle consumer complaints in Portugal

> Live situation record from CLSTR: https://clstr.news/situations/electric-vehicle-consumer-complaints-in-portugal
> Updated: 2026-08-24T04:00:09.000Z. Sources: 13. Developments: 2.

In Portugal, consumer complaints regarding electric vehicles have seen a significant rise, nearly tripling over a two-year period. Data from Portal da Queixa indicates that 205 complaints were recorded between January and July 2026, compared to 75 during the same period in 2024, marking a 173% increase.

The majority of these grievances, totaling 72%, are focused on the after-sales experience, specifically repair and maintenance (40%) and customer service or service quality (32%). Other reported issues include product quality and safety (16%), financial matters (6%), and legal or contractual concerns (6%).

BYD Auto and Tesla are the most frequently cited brands, accounting for 17% and 15% of complaints, respectively. While 71% of complaints target the automotive brands directly, 18% are directed at dealerships. Most complaints originate from Lisbon and Porto.

## Timeline

### 2026-08-24: Electric vehicle interest rises amid fuel price uncertainty

U.S. interest in electric vehicles is growing due to fuel price uncertainty, with Tesla maintaining a market majority and Kia expanding its EV and hybrid SUV lineups.

10 sources. https://clstr.news/cluster/electric-vehicle-interest-rises-amid-fuel-price-uncertainty

### 2026-08-21: Electric vehicle complaints rise in Portugal

Electric vehicle complaints in Portugal rose 173% between early 2024 and early 2026, with BYD and Tesla being the most cited brands. Most issues relate to repairs, maintenance, and customer service.

3 sources. https://clstr.news/cluster/electric-vehicle-complaints-rise-in-portugal

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Cite as: Electric vehicle consumer complaints in Portugal. CLSTR, https://clstr.news/situations/electric-vehicle-consumer-complaints-in-portugal