# Elevador da Glória accident legal dispute > Developing situation record from CLSTR: https://clstr.news/situations/elevador-da-glria-accident-legal-dispute > Updated: 2026-10-28T10:08:48.000Z. Sources: 13. Developments: 2. Following the September 3, 2025, accident of the Elevador da Glória in Lisbon, which caused 16 deaths and 24 injuries, a legal dispute has emerged regarding compensation claims. Fidelidade, the insurer for Carris, has filed a contestation in the Lisbon Administrative Court against a claim of approximately 1.05 million euros filed by the family of victim Ana Paula Lopes. The family is seeking damages from Carris, Fidelidade, and MNTC, including 125,000 euros for loss of life. Fidelidade has challenged these requests as “manifestly excessive,” arguing that typical court awards for similar cases range between 50,000 and 90,000 euros. Fidelidade has argued that the disaster was not entirely unpredictable, citing previous incidents involving the elevator since 2018, and stated that the elevator “could not be seen as a highly reliable means of transport” at the time of the incident. The insurer also noted the brief duration of the victim's suffering, estimating the event lasted only seconds. In response to public criticism, Fidelidade rejected claims that it is refusing to indemnify victims, stating it remains committed to fair compensation. Lisbon Mayor Carlos Moedas has described the insurer's legal arguments as “shameful” and “lamentable.” Additionally, the Lisbon Municipal Assembly has formed a special commission to investigate the tragedy. This commission intends to hold hearings with the Lisbon City Council's mobility official and the administration of Carris to clarify responsibilities and maintenance oversight. ## Timeline ### 2026-10-28: Lisbon Elevador da Glória accident sparks indemnity dispute Fidelidade is contesting a million-euro indemnity claim following the fatal Elevador da Glória derailment in Lisbon, sparking criticism from city officials and a municipal inquiry. 10 sources. https://clstr.news/cluster/fidelidade-insurer-contests-compensation-for-elevador-da-glria-victim ### 2026-10-26: Fidelidade insurer disputes compensation in Elevador da Glória accident Fidelidade insurer contests a 1.05 million euro compensation claim related to the 2025 Elevador da Glória accident in Lisbon, admitting the elevator was not a highly reliable means of transport. 5 sources. https://clstr.news/cluster/fidelidade-insurer-disputes-compensation-in-elevador-da-glria-accident --- Cite as: Elevador da Glória accident legal dispute. CLSTR, https://clstr.news/situations/elevador-da-glria-accident-legal-dispute