# Google Cloud outage in London disrupts digital services > Live situation record from CLSTR: https://clstr.news/situations/google-cloud-outage-in-london > Updated: 2026-10-22T14:53:57.000Z. Sources: 168. Developments: 3. A major technical disruption in the Google Cloud europe-west2 region, centered in London, has caused widespread service outages across Europe. Google has attributed the incident to a “power event” at its London infrastructure, which triggered network failures and increased error rates for various cloud products. The outage, which lasted approximately eight hours on Tuesday, October 20, 2026, significantly impacted various sectors, including the National Health Service (NHS England), government portals, and court services. The HM Courts & Tribunals Service specifically reported disruptions to its Cloud Video Platform used for remote legal hearings. Major financial institutions such as Lloyds, HSBC, Halifax, and Bank of Scotland have also been affected. In Germany, ING reported problems accessing digital banking services. Digital platforms including Royal Mail, DPD, and the real estate portal Rightmove experienced disruptions, as did the budgeting app Emma. Digital bank Revolut reported widespread issues across multiple countries, including Bulgaria, Italy, Romania, Greece, Poland, and Portugal. Reported problems included difficulties with mobile application logins, card payments at physical and online retailers, bank transfers, ATM withdrawals, automatic currency exchange, and account top-ups. By October 22, Revolut notified customers that while services had been restored, card transactions and refunds processed during the interruption may take several days to reflect in account balances as the company works through a backlog. Revolut and other affected institutions have emphasized that customer funds and personal data remain secure. ## Claims - The disruption is linked to an IT incident affecting Google Cloud services in the Europe-west2 region. (disputed by 27 sources) - The disruption was caused by an electrical fault in the London data center. (disputed by 6 sources) - Users experienced issues with card payments, transfers, cash withdrawals, and account logins. (corroborated by 36 sources) - All customer money and data remain safe during the service disruption. (corroborated by 33 sources) - Revolut is experiencing a service disruption affecting multiple features. (corroborated by 22 sources) - Google Cloud services in the europe-west2 region, based in London, are experiencing increased errors and intermittent network disruptions. (corroborated by 17 sources) - A service disruption occurred in the West Europe region of Google Cloud Services. (corroborated by 17 sources) ## Timeline ### 2026-10-22: Revolut warns of balance update delays following Google Cloud outage Revolut warned that card payments and refunds may take days to appear in balances following a Google Cloud outage that also affected Lloyds Banking Group and ING. 4 sources. https://clstr.news/cluster/revolut-warns-of-balance-update-delays-following-google-cloud-outage ### 2026-10-20: Revolut faces massive international service outage Revolut is facing a widespread international outage, disrupting card payments, transfers, ATM withdrawals, and customer support services. 2 sources. https://clstr.news/cluster/revolut-faces-massive-international-service-outage ### 2026-10-20: Google Cloud outage in London disrupts banking and digital services A Google Cloud power failure in London disrupted critical digital services across Europe, impacting Revolut, major UK banks, government websites, and legal remote hearing platforms. 162 sources. https://clstr.news/cluster/revolut-experiences-widespread-technical-outage-affecting-payments-and-account-access --- Cite as: Google Cloud outage in London disrupts digital services. CLSTR, https://clstr.news/situations/google-cloud-outage-in-london