# Iliad customer service performance in Italy

> Live situation record from CLSTR: https://clstr.news/situations/iliad-customer-service-performance-in-italy
> Updated: 2026-09-21T05:20:30.000Z. Sources: 5. Developments: 2.

Iliad has achieved top rankings in Italy for customer service within the mobile and fixed-line telephony sectors. According to the 2026/2027 Italy’s Best Customer Service rankings, which utilized over 300,000 evaluations, the company earned a score of 8.53 in mobile telephony and 8.27 in fixed telephony and internet. This marks the company’s fifth consecutive year appearing in the rankings and its second consecutive year leading both specific categories.

## Timeline

### 2026-09-21: Iliad leads Italy’s customer service rankings for mobile and fixed telephony

Iliad has ranked first in Italy’s Best Customer Service 2026/2027 for both mobile and fixed-line telephony, marking its fifth consecutive year in the rankings.

3 sources. https://clstr.news/cluster/iliad-leads-italys-customer-service-rankings-for-mobile-and-fixed-telephony

### 2026-08-25: Citroën and iliad Group report strong European performance

Citroën saw 8.10% sales growth in Italy in July 2026, while the iliad Group reported reaching 42.2 million mobile subscribers across Europe in the first half of 2026.

2 sources. https://clstr.news/cluster/citron-and-iliad-group-report-strong-european-performance

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Cite as: Iliad customer service performance in Italy. CLSTR, https://clstr.news/situations/iliad-customer-service-performance-in-italy