# Indonesian corporate communication and service awards

> Live situation record from CLSTR: https://clstr.news/situations/indonesian-corporate-communication-and-service-awards
> Updated: 2026-09-26T02:00:51.000Z. Sources: 14. Developments: 2.

Indonesian companies have received various industry recognitions for their communication and service quality in late September 2026.

PT Pertamina (Persero) was honored at the International Association of Business Communicators (IABC) Indonesia Awarding Night for its digital and social media campaign, specifically regarding disaster response. The company was recognized for effective and transparent communication.

Following this, several firms were recognized at The Best Contact Center Indonesia (TBCCI) 2026 awards. PT Pegadaian (Persero) secured ten awards, including Platinum for Best Operational Contact Center. PT Pertamina (Persero) earned three awards related to service quality management and digital email communication, noting its use of these channels to “mitigate disinformation.” Additionally, PT Jasnita Telekomindo Tbk (JAST) received four awards for its work with BPJS Kesehatan and BPJS Ketenagakerjaan call centers.

## Claims

- PT Pegadaian (Persero) won a total of 10 awards at the TBCCI 2026 event. (corroborated by 3 sources)
- The TBCCI 2026 awards were organized by the Indonesia Contact Center Association (ICCA). (corroborated by 3 sources)
- Rinny Amelia Hadjoh, Head of Service and Contact Center Division, accepted the awards. (corroborated by 3 sources)
- The award ceremony was held at Hotel Bidakara, Jakarta, on Thursday, September 24, 2026. (corroborated by 3 sources)
- Pegadaian earned the Platinum award for Best Operational Contact Center. (corroborated by 2 sources)
- The company received Gold awards in Customer Experience, People Development, and Business Contribution categories. (corroborated by 2 sources)

## Timeline

### 2026-09-26: Indonesian companies win multiple awards at TBCCI 2026

Indonesian companies Pegadaian, Pertamina, and Jasnita Telekomindo received multiple awards at the 2026 The Best Contact Center Indonesia (TBCCI) event for excellence in service and technology.

11 sources. https://clstr.news/cluster/pt-pegadaian-wins-10-awards-at-the-best-contact-center-indonesia-2026

### 2026-09-19: Pertamina wins IABC Indonesia award for digital communication

PT Pertamina (Persero) won the Best Digital and Social Media Campaign award at the IABC Indonesia Awards 2026 for its effective and humanistic disaster response communications.

4 sources. https://clstr.news/cluster/pertamina-wins-iabc-indonesia-award-for-digital-communication

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Cite as: Indonesian corporate communication and service awards. CLSTR, https://clstr.news/situations/indonesian-corporate-communication-and-service-awards