# Italy expands digital public service assistance

> Live situation record from CLSTR: https://clstr.news/situations/italy-expands-digital-public-service-assistance
> Updated: 2026-08-11T11:00:19.000Z. Sources: 9. Developments: 3.

Italian authorities are broadening digital assistance for citizens. In August 2026, the Union of the Municipalities of Bassa Romagna and the town of Tortoreto extended their “Punto Digitale Facile” services, offering free, in‑person help with online public‑administration tools such as SPID, electronic identity cards, health records and the IO app. 

The Bassa Romagna extension, implemented by the non‑profit Villaggio Globale, will run through December 2028. In Tortoreto, the service extension is a result of cooperation between the Abruzzo Region, Abruzzo Progetti S.p.A. and the Department for Digital Transformation. Local official Giorgio Ripani noted high demand, with hundreds of citizens receiving help with both public services and private digital tools like email, social networks, and distance learning.

Around the same period, the national pension institute INPS launched online services for the “Progetto di vita” (Life Project) disability pathway, a central component of disability reform under legislative decree 62/2024. Integrated into the SISDA health‑disability‑elderly information system, these tools allow applicants or representatives to submit documentation, such as disability certificates and WHODAS questionnaires, to local social services. This enables a multidimensional analysis of an individual’s family context and autonomy to create tailored support strategies. Following pilot phases in 2025, these services were expanded in March 2026 to cover major cities and several provinces in Abruzzo, further illustrating Italy's push to digitise public services at both local and national levels.

## Timeline

### 2026-08-11: INPS launches online service for disability reform Life Project

INPS has activated an online service for the ‘Progetto di Vita’ initiative, allowing people with disabilities in experimental Italian provinces to request personalized support and multidimensional assessments.

3 sources. https://clstr.news/cluster/inps-launches-online-service-for-disability-reform-life-project

### 2026-08-06: INPS launches new digital services for Italy's disability 'Progetto di vita

INPS has introduced two online services for the disability 'Progetto di vita', expanding from pilot provinces to nationwide coverage including Abruzzo, to simplify applications and improve coordination with ATS

2 sources. https://clstr.news/cluster/inps-launches-new-digital-services-for-italys-disability-progetto-di-vita

### 2026-08-06: Italy Extends Digital Facilitation Services in Bassa Romagna and Tortoreto

Italy's Bassa Romagna and Tortoreto regions have extended their free digital assistance services, the Digital Facilitation project until Dec 2028 and the Punto Digitale Facile until Dec 31, to help citizens use

4 sources. https://clstr.news/cluster/italy-extends-digital-facilitation-services-in-bassa-romagna-and-tortoreto

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Cite as: Italy expands digital public service assistance. CLSTR, https://clstr.news/situations/italy-expands-digital-public-service-assistance