# JD.com expansion of professional service offerings

> Live situation record from CLSTR: https://clstr.news/situations/jdcom-expansion-of-professional-service-offerings
> Updated: 2026-09-11T05:13:10.000Z. Sources: 4. Developments: 2.

JD.com has been expanding its professional service offerings in China, moving from consumer electronics maintenance into broader home services.

In August 2026, the company launched a standardized on-site mobile phone repair service. This initiative aims to resolve industry issues regarding pricing transparency and technician qualifications by using a self-operated network of certified engineers. The service includes consumer protections such as traceable processes, quality-assured parts, and a five-point guarantee regarding technician conduct.

By September 2026, JD.com expanded these offerings to include network security installation and home maintenance. The new network services provide free on-site installation and debugging for security cameras and wireless equipment, backed by a 180-day warranty. Simultaneously, the company upgraded its waterproofing and leak repair services in 13 major cities. This maintenance model separates surveying from construction and includes compensation guarantees, such as a 20% refund if leaks recur within one year.

## Timeline

### 2026-09-11: JD.com expands home services with network installation and upgraded waterproofing

JD.com has introduced free on-site installation for network and security products and upgraded its professional waterproofing and leak repair services with tiered warranties and compensation guarantees.

2 sources. https://clstr.news/cluster/jdcom-expands-home-services-with-network-installation-and-upgraded-waterproofing

### 2026-08-21: JD.com launches standardized on-site mobile phone repair service

JD.com is offering a standardized on-site mobile phone repair service in China, featuring certified engineers, transparent pricing, and complimentary device cleaning and diagnostics.

2 sources. https://clstr.news/cluster/jdcom-launches-standardized-on-site-mobile-phone-repair-service

---
Cite as: JD.com expansion of professional service offerings. CLSTR, https://clstr.news/situations/jdcom-expansion-of-professional-service-offerings