# LOT Polish Airlines service and loyalty overhaul

> Live situation record from CLSTR: https://clstr.news/situations/lot-polish-airlines-service-and-loyalty-overhaul
> Updated: 2026-07-28T12:13:34.000Z. Sources: 7. Developments: 2.

In late July 2026, LOT Polish Airlines faced simultaneous changes affecting its customer experience and loyalty scheme. On 22 July, the airline’s sole Miles & More program in Poland, administered through bank Pekao, was slated for a rebrand to “Lufthansa Group Miles & More” following Lufthansa’s decision to rename the scheme. The change raised concerns that LOT might appear to promote a competitor, prompting discussions about whether the airline must adopt the new branding and how its card and website materials would be updated.

A week later, on 28 July, LOT announced a refresh of its Business Class product, introducing new amenity kits, upgraded headphones, Polish‑made cosmetics, and Bolesławiec pottery. At the same time, the airline disclosed that passengers with Business Class tickets or Miles & More status would lose free access to the Krakow airport business lounge, after the airport dramatically raised usage fees. LOT labeled the new terms unacceptable and said negotiations were ongoing to resolve the lounge‑access issue.

Together, the snapshots show LOT navigating a broader overhaul: adapting its loyalty branding in line with Lufthansa Group decisions while simultaneously upgrading cabin services and confronting higher airport fees, with negotiations ongoing on both fronts.

## Claims

- LOT Polish Airlines announced a refreshed Business Class travel experience with new amenity kits, upgraded headphones, and new cosmetics. (corroborated by 2 sources)
- The new amenity kits are offered in navy blue and copper colour options. (corroborated by 2 sources)
- The cosmetics in the kits are supplied by Polish brand Phenomé and now include facial mist and eye patches. (corroborated by 2 sources)
- Bolesławiec pottery products are now available on long‑haul LOT Business Class flights. (corroborated by 2 sources)
- Izabela Leszczynska said the changes aim to create a consistent, refined experience for passengers. (corroborated by 2 sources)
- Aldona Luterek said having Phenomé cosmetics on LOT flights is a privilege. (single source)
- Effective 1 August 2026, LOT Business Class and Miles&More status passengers will lose free access to the Krakow business lounge. (single source)
- LOT described the new lounge fees as unacceptable and said negotiations with the airport are continuing. (single source)

## Timeline

### 2026-07-28: LOT Polish Airlines revamps Business Class amenities and suspends Krakow lounge access

LOT Polish Airlines upgrades Business Class amenity kits, headphones, cosmetics and adds Bolesławiec pottery, while ending free Krakow lounge access for premium passengers from 1 Aug 2026.

5 sources. https://clstr.news/cluster/lot-polish-airlines-revamps-business-class-amenities-and-suspends-krakow-lounge-access

### 2026-07-22: Pekao's Miles & More Loyalty Program Set for Lufthansa Rebrand in Poland

Pekao’s Miles & More loyalty scheme in Poland faces a name change as Lufthansa rebrands the program, prompting discussions on branding for LOT and bank card updates.

2 sources. https://clstr.news/cluster/pekaos-miles-more-loyalty-program-set-for-lufthansa-rebrand-in-poland

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Cite as: LOT Polish Airlines service and loyalty overhaul. CLSTR, https://clstr.news/situations/lot-polish-airlines-service-and-loyalty-overhaul