# MNC Bank digital service disruptions and OJK investigation > Developing situation record from CLSTR: https://clstr.news/situations/mnc-bank-digital-service-disruptions-and-ojk-investigation > Updated: 2026-11-05T08:49:38.000Z. Sources: 6. Developments: 2. PT Bank MNC Internasional Tbk (MNC Bank) reported disruptions to its digital transaction services, which caused increased queues at physical branches and higher call center volumes. The bank stated that the technical issues had no material impact on its overall financial condition and advised customers to use ATMs or visit branches. Following reports of difficulties with digital transactions and fund withdrawals, the Indonesian Financial Services Authority (OJK) launched an investigation into the bank’s liquidity and operational status. OJK Executive Head of Banking Supervision Dian Ediana Rae stated that the regulator instructed management to resolve these issues immediately, ensure the fulfillment of customer rights regarding deposited funds, and provide a timeline for service recovery. The probe is examining liquidity positions, cash flow management, and the bank’s capacity to meet customer obligations. ## Timeline ### 2026-11-05: OJK investigates MNC Bank liquidity following customer withdrawal issues Indonesia's OJK is investigating MNC Bank's liquidity and operations after customers reported difficulties with digital transactions and fund withdrawals. 2 sources. https://clstr.news/cluster/ojk-investigates-mnc-bank-liquidity-following-customer-withdrawal-issues ### 2026-11-02: MNC Bank acknowledges digital transaction disruptions MNC Bank is recovering from digital service disruptions that caused long queues. OJK is monitoring the situation and conducting oversight to ensure customer protection and financial stability. 6 sources. https://clstr.news/cluster/mnc-bank-faces-service-disruptions-and-liquidity-concerns --- Cite as: MNC Bank digital service disruptions and OJK investigation. CLSTR, https://clstr.news/situations/mnc-bank-digital-service-disruptions-and-ojk-investigation