# Nepal telecommunications regulation and performance > Live situation record from CLSTR: https://clstr.news/situations/nepal-telecommunications-regulation-and-performance > Updated: 2026-08-15T15:01:00.000Z. Sources: 8. Developments: 2. The Nepal Telecommunication Authority (NTA) issued an eight-point directive to service providers to enhance mobile service quality, reliability, and transparency. The mandate includes addressing dropped calls, expanding 4G and 5G coverage, and implementing 24-hour complaint resolution mechanisms. Under the directive, companies are required to improve customer service through regular satisfaction surveys and potentially utilize artificial intelligence for complaint resolution. Infrastructure requirements include a phased expansion of 4G services, preparation for 5G deployment in major cities, and the quarterly updating of service-area maps. To increase tariff transparency, the NTA has instructed providers to adopt a scientific, market-oriented system and submit proposals based on “cost-based tariff analysis” to ensure fees reflect market demand and technological developments. In a related development regarding the sector's performance, state-owned Nepal Telecom (NT) reported a net profit of Rs 8.86 billion for the last fiscal year, a 47.58 percent increase from the previous year. This growth was attributed to lower expenses and improved operational performance despite modest revenue growth. The company noted it continues to invest in expanding network coverage to remote and geographically challenging areas despite higher costs and lower commercial returns. ## Timeline ### 2026-08-15: Nepal banking sector profits rise 32% to Rs 69.86 billion Nepal’s commercial banks saw a 32% profit increase to Rs 69.86 billion, despite rising non-performing loans and weak credit demand. 7 sources. https://clstr.news/cluster/nepal-telecom-net-profit-rises-4758-percent-to-rs-886-billion ### 2026-08-08: Nepal Telecommunication Authority issues directive to improve mobile services Nepal's telecommunications regulator has issued a directive for providers to improve network reliability, expand 4G and 5G coverage, and implement more transparent, cost-based tariff systems. 2 sources. https://clstr.news/cluster/nepal-telecommunication-authority-issues-directive-to-improve-mobile-services --- Cite as: Nepal telecommunications regulation and performance. CLSTR, https://clstr.news/situations/nepal-telecommunications-regulation-and-performance