# Odisha digital governance and accountability initiatives > Live situation record from CLSTR: https://clstr.news/situations/odisha-digital-governance-and-accountability-initiatives > Updated: 2026-08-24T04:26:01.000Z. Sources: 6. Developments: 2. The Odisha government has introduced new digital initiatives to enhance administrative accountability and public service delivery. Initially, the Revenue and Disaster Management Department launched a WhatsApp-based Revenue Grievance Redressal System. Utilizing the ‘Ama Sathi’ chatbot, the platform allows citizens to lodge complaints regarding land records, mutation, and land classification. The system provides automated updates throughout the resolution process and follows a structured workflow involving various levels of revenue officials. Following this, the General Administration and Public Grievance Department announced the implementation of an Auto-Appeal System (AAS) under the Odisha Right to Public Services Act, 2012. This system automatically converts applications that exceed statutory deadlines into e-appeals, notifying applicants and authorities via SMS, WhatsApp, or email. To enforce compliance, officials responsible for delays may face daily penalties of Rs 250, up to a maximum of Rs 5,000, which can be recovered directly from their salaries. ## Timeline ### 2026-08-24: Odisha to automate appeals for delayed public services Odisha is implementing an auto-appeal system to automatically escalate delayed public service applications to appellate authorities, including potential daily penalties for responsible officials. 3 sources. https://clstr.news/cluster/odisha-to-automate-appeals-for-delayed-public-services ### 2026-08-19: Odisha launches WhatsApp-based revenue grievance system Odisha has launched a WhatsApp-based grievance system via the ‘Ama Sathi’ chatbot, allowing citizens to digitally lodge and track revenue-related complaints for improved transparency and accountability. 4 sources. https://clstr.news/cluster/odisha-launches-whatsapp-based-revenue-grievance-system --- Cite as: Odisha digital governance and accountability initiatives. CLSTR, https://clstr.news/situations/odisha-digital-governance-and-accountability-initiatives