# Portuguese logistics and consumer complaint surge

> Live situation record from CLSTR: https://clstr.news/situations/portuguese-logistics-and-consumer-complaint-surge
> Updated: 2026-08-14T17:30:01.000Z. Sources: 2. Developments: 2.

In the first half of 2026, consumer complaints regarding mail, transport, and logistics in Portugal increased by 97.8% compared to the previous year. According to a report from Portal da Queixa, the resolution rate for these issues fell from 45% to 34%. 

Primary grievances include service failures and delivery delays. Major companies identified in the complaints include Worten, MEO, Galp, NOS, and CTT Expresso. Under Portuguese law, specifically Decreto-Lei n.º 84/2021, retailers hold responsibility for deliveries. If a delivery exceeds a 30-day legal limit or fails to meet an agreed deadline, consumers maintain the right to cancel purchases and request full refunds.

## Timeline

### 2026-08-14: Portugal logistics complaints surge 97.8% in first half of 2026

Logistics and delivery complaints in Portugal rose by 97.8% in early 2026, with complaint resolution rates falling to 34%.

2 sources. https://clstr.news/cluster/portugal-logistics-complaints-surge-978-in-first-half-of-2026

### 2026-08-04: Portugal's CMVM reports 9% rise in complaints in first half of 2026

Portugal's CMVM saw 151 complaints in the first half of 2026, up 9% year‑on‑year, with most aimed at credit institutions and order execution issues.

3 sources. https://clstr.news/cluster/portugals-cmvm-reports-9-rise-in-complaints-in-first-half-of-2026

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Cite as: Portuguese logistics and consumer complaint surge. CLSTR, https://clstr.news/situations/portuguese-logistics-and-consumer-complaint-surge