# Poste Italiane service and infrastructure expansion

> Live situation record from CLSTR: https://clstr.news/situations/poste-italiane-service-and-infrastructure-expansion
> Updated: 2026-09-03T08:30:43.000Z. Sources: 9. Developments: 4.

Poste Italiane continues to expand its service offerings and infrastructure. The company is actively promoting its ‘Poste Delivery Web’ service, which allows travelers to ship suitcases and parcels to holiday destinations or homes via web or mobile applications. For domestic shipments in Italy, items can weigh up to 70 kg, while international shipments are limited to 30 kg. The service includes tracking via email, SMS, or the official website, and features ‘Borsellino Spedizioni,’ allowing users to recharge credit for simplified payments and receive up to a 15% bonus on certain top-ups.

In its effort to integrate public administration services into post offices, the company is advancing the ‘Polis Project,’ specifically targeting municipalities with fewer than 15,000 inhabitants. Funded through the National Recovery and Resilience Plan (PNRR), the initiative aims to bridge the digital divide and promote economic and social cohesion in rural and internal areas.

The project has reached its final stage in Sicily, having renovated post offices in 325 small Sicilian centers. These locations now feature single-window service points providing access to INPS pension services, civil registry certificates, and passport applications alongside traditional postal and financial services. Recent developments include the commencement of works in Assoro and ongoing renovations in Vanzaghello, where full service reintegration is expected by late October.

Beyond administrative functions, the project includes ecological and technological upgrades such as smart building systems, photovoltaic installations, electric vehicle charging stations, and new-generation Postamat ATMs. Renovated spaces also feature co-working and training areas for citizens and professionals to enhance environmental comfort and community utility.

## Timeline

### 2026-09-03: Poste Italiane expands Polis project to enhance public services in small towns

Poste Italiane is expanding its Polis project across Italy, upgrading post offices in small towns to provide essential public administration, INPS, and passport services to combat the digital divide.

4 sources. https://clstr.news/cluster/poste-italiane-expands-polis-project-to-enhance-public-services-in-small-towns

### 2026-08-25: Poste Italiane completes Polis project upgrades in Sicily

Poste Italiane has completed its Polis project in Sicily, modernizing post offices in Agrigento and Ragusa to provide enhanced digital services and public administration access.

2 sources. https://clstr.news/cluster/poste-italiane-completes-polis-project-upgrades-in-sicily

### 2026-08-23: Poste Italiane expands public services via Polis Project

Poste Italiane is upgrading post offices in Italy through the Polis Project, integrating public administration services like passport renewals and INPS assistance into local branches.

2 sources. https://clstr.news/cluster/poste-italiane-expands-public-services-via-polis-project

### 2026-08-16: Poste Italiane promotes Poste Delivery Web shipping service

Poste Italiane is offering its Poste Delivery Web service, allowing customers to ship luggage and parcels domestically and internationally via home pickup or local collection points.

2 sources. https://clstr.news/cluster/poste-italiane-promotes-poste-delivery-web-shipping-service

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Cite as: Poste Italiane service and infrastructure expansion. CLSTR, https://clstr.news/situations/poste-italiane-service-and-infrastructure-expansion