# Rakuten Viber ChatGPT integration

> Live situation record from CLSTR: https://clstr.news/situations/rakuten-viber-chatgpt-integration
> Updated: 2026-09-30T15:03:31.000Z. Sources: 8. Developments: 2.

Rakuten Viber has introduced new AI-powered features through a collaboration with OpenAI. The platform launched ‘Your News’, which provides personalized daily news summaries, and ‘Unread Summary’, a tool designed to provide concise summaries of missed conversations to improve user efficiency.

To address privacy concerns, the company stated that the ‘Unread Summary’ feature only accesses the specific unread messages and participant names necessary to generate the summary, protecting the remainder of conversation data. The integration also allows users to access OpenAI capabilities, such as link summarization and image regeneration, directly within the Viber application.

## Timeline

### 2026-09-30: Vivo integrates customer service tools into ChatGPT

Vivo has introduced a ChatGPT plugin that allows customers to use natural language to inquire about mobile plans, devices, and services, with plans to add transactional features in the future.

6 sources. https://clstr.news/cluster/vivo-integrates-customer-service-tools-into-chatgpt

### 2026-09-08: Rakuten Viber introduces ChatGPT-powered news and message summaries

Rakuten Viber has launched new ChatGPT-powered features, including personalized news summaries and automated summaries of unread messages, to improve user efficiency and engagement.

2 sources. https://clstr.news/cluster/rakuten-viber-introduces-chatgpt-powered-news-and-message-summaries

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Cite as: Rakuten Viber ChatGPT integration. CLSTR, https://clstr.news/situations/rakuten-viber-chatgpt-integration