# Rockwell Automation technology and support expansions > Live situation record from CLSTR: https://clstr.news/situations/rockwell-automation-technology-and-support-expansions > Updated: 2026-08-28T06:56:21.000Z. Sources: 2. Developments: 2. Rockwell Automation has introduced new technological integrations and support services aimed at enhancing manufacturing efficiency through artificial intelligence and remote assistance. In mid-August, the company announced an API-enabled integration between its Plex Quality Management System (QMS) and FactoryTalk Analytics VisionAI. This development connects AI-powered visual inspection to QMS workflows to improve defect detection, traceability, and product serialization. The initiative is part of a strategy to expand AI and machine learning across Rockwell’s offerings, including edge AI and digital twins. By late August, Rockwell Automation launched TechConnectIQ, a modernized remote support service. Designed to reduce downtime and address shortages in on-site expertise, the service provides 24/7 access to technical support engineers. It utilizes AI-driven tools, such as augmented reality guidance and federated search, to assist with the installation and troubleshooting of industrial automation systems. The service is currently available for single-site contract customers in North America, with plans for regional expansion by 2027. ## Timeline ### 2026-08-28: Rockwell Automation launches TechConnectIQ remote support Rockwell Automation launched TechConnectIQ, a 24/7 remote support service using AI and digital tools to help manufacturers reduce downtime and manage complex industrial automation systems. 2 sources. https://clstr.news/cluster/rockwell-automation-launches-techconnectiq-remote-support ### 2026-08-11: Rockwell Automation integrates Plex QMS with FactoryTalk Analytics VisionAI Rockwell Automation has integrated its Plex QMS with FactoryTalk Analytics VisionAI to provide AI-driven visual inspection and improved quality traceability in manufacturing. 2 sources. https://clstr.news/cluster/rockwell-automation-integrates-plex-qms-with-factorytalk-analytics-visionai --- Cite as: Rockwell Automation technology and support expansions. CLSTR, https://clstr.news/situations/rockwell-automation-technology-and-support-expansions