# Saudi Arabian administrative and aviation performance

> Developing situation record from CLSTR: https://clstr.news/situations/saudi-arabian-administrative-and-aviation-performance
> Updated: 2026-11-03T06:04:30.000Z. Sources: 4. Developments: 2.

In late 2026, reports highlighted performance metrics across different Saudi Arabian sectors. The General Authority of Civil Aviation (GACA) released a September report regarding passenger complaints against national air carriers and airports. Saudia Airlines recorded the highest service quality with the fewest complaints, followed by Flynas and Riyadh Air. The most common issues reported by passengers involved flights, baggage services, and ticketing.

Concurrently, the Saudi Board of Grievances reported a 44% increase in completed judicial cases between the first and third quarters of 2026. Total completed cases reached 259,857 over the nine month period. The Board attributed these increases in case resolutions, registered cases, and judicial sessions to modernization efforts and digital transformation initiatives aimed at meeting 2030 objectives.

## Timeline

### 2026-11-03: Board of Grievances reports 44% growth in case resolutions

The Saudi Board of Grievances achieved 44% growth in completed judicial cases during the first three quarters of 2026, totaling 259,857 resolutions.

2 sources. https://clstr.news/cluster/board-of-grievances-reports-44-growth-in-case-resolutions

### 2026-10-26: Saudi General Authority of Civil Aviation releases September 2026 complaint report

Saudi Arabia's GACA reported 1,778 airline complaints in September 2026, with Saudia Airlines recording the fewest complaints and a 100% resolution rate.

3 sources. https://clstr.news/cluster/saudi-general-authority-of-civil-aviation-releases-september-2026-complaint-report

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Cite as: Saudi Arabian administrative and aviation performance. CLSTR, https://clstr.news/situations/saudi-arabian-administrative-and-aviation-performance