# South American police communication training reforms

> Live situation record from CLSTR: https://clstr.news/situations/south-american-police-communication-training-reforms
> Updated: 2026-07-29T15:39:46.000Z. Sources: 13. Developments: 2.

In mid‑July 2026 Brazil's Chamber of Deputies approved a bill creating the National Program for Operational Communication Training for public security forces. The program, to be delivered through the Unified Public Security System, targets police officers with 80 hours of instruction on conflict mediation, humane service, crowd‑control, crisis management, and techniques to reduce disproportionate use of force.

Later that month, Argentina's Defensoría del Pueblo and the Ministry of Security launched a joint training cycle for street‑level officers called “Actores para la construcción de la paz comunitaria.” The three‑edition course, enrolling 50 sub‑officers per edition, focuses on communication, negotiation and community mediation, concluding in early September. Both initiatives reflect a regional push to improve police‑public interactions and enhance the legitimacy of law‑enforcement actions.

Together, the Brazilian legislative approval and the Argentine training rollout illustrate a broader South American trend toward institutionalizing police communication and mediation skills as part of public‑security reforms.

## Claims

- The Ministry of Security and the Defensoría del Pueblo started a training cycle called “Actores para la construcción de la paz comunitaria” for police officers. (corroborated by 2 sources)
- The training aims to inform police about the mission and functions of the Defensoría del Pueblo. (corroborated by 2 sources)
- Each edition of the course involves 50 sub‑officers who must pass an exam and receive a certificate. (corroborated by 2 sources)
- The training cycle will conclude on 9 September. (corroborated by 2 sources)
- The program includes three classes covering objectives, mission, function, communication, negotiation and community mediation. (corroborated by 2 sources)
- Agustín Fernández is the head of the Defensoría del Pueblo involved in the program. (corroborated by 2 sources)
- Patricia Santucho of the Ministry of Security's training directorate commented on the program. (corroborated by 2 sources)
- Victoria Bollero, a lawyer from the Defensoría del Pueblo's training area, is a presenter in the program. (corroborated by 2 sources)

## Timeline

### 2026-07-29: Argentina's Defensoría del Pueblo launches police training on community mediation

Argentina’s Ministry of Security and the Defensoría del Pueblo started a three‑edition police training on community mediation, enrolling 50 officers per session and ending on 9 Sept.

6 sources. https://clstr.news/cluster/argentinas-defensora-del-pueblo-launches-police-training-on-community-mediation

### 2026-07-16: Brazil's Chamber Approves National Police Communication Training Program

Brazil's Chamber approved a national program to train police in communication and conflict mediation, aiming to reduce force and improve legitimacy.

7 sources. https://clstr.news/cluster/brazils-chamber-approves-national-police-communication-training-program

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Cite as: South American police communication training reforms. CLSTR, https://clstr.news/situations/south-american-police-communication-training-reforms