# Tanzanian entities enhance customer service initiatives > Live situation record from CLSTR: https://clstr.news/situations/tanzanian-entities-enhance-customer-service-initiatives > Updated: 2026-10-06T00:00:00.000Z. Sources: 3. Developments: 2. Various Tanzanian entities have launched initiatives to improve service efficiency and responsiveness during Customer Service Week 2026. In Dar es Salaam, Energy Minister Dr. Juma Zuberi Homera launched an updated Customer Service Charter for the Tanzania Electric Supply Company (TANESCO). The initiative seeks to utilize modern technology and professionalism to support economic growth. Officials noted that Tanzania’s power production capacity of 4,606 Megawatts currently exceeds peak demand. Other sectors are also implementing service improvements. The Tanzania Ports Authority (TPA) is focusing on expanding infrastructure to manage rising cargo volumes and reduce logistical challenges like truck congestion. Additionally, Absa Bank Tanzania has introduced its ‘Extra Mile’ theme to balance technological innovation with personalized human interaction to meet client expectations. ## Timeline ### 2026-10-06: Tanzania entities launch initiatives to enhance customer service efficiency Tanzania Ports Authority and Absa Bank Tanzania have launched new initiatives in Dar es Salaam to improve service efficiency, infrastructure, and customer responsiveness. 3 sources. https://clstr.news/cluster/tanzania-entities-launch-initiatives-to-enhance-customer-service-efficiency ### 2026-10-05: TANESCO launches updated customer service charter in Tanzania Tanzania's Energy Minister launched an updated TANESCO Customer Service Charter to improve electricity service delivery and support economic growth through technological innovation. 2 sources. https://clstr.news/cluster/tanesco-launches-updated-customer-service-charter-in-tanzania --- Cite as: Tanzanian entities enhance customer service initiatives. CLSTR, https://clstr.news/situations/tanzanian-entities-enhance-customer-service-initiatives