# Turkish consumer disputes over new vehicle defects

> Live situation record from CLSTR: https://clstr.news/situations/turkish-consumer-disputes-over-new-vehicle-defects
> Updated: 2026-08-18T11:19:00.000Z. Sources: 6. Developments: 2.

Legal and consumer disputes regarding paint defects in new vehicles in Turkey have highlighted tensions between buyers seeking replacements and manufacturers offering compensation.

In one case, the Turkish Supreme Court (Yargıtay) addressed a dispute in Adana where a consumer discovered repainted sections on a new car. While a lower court ordered a vehicle replacement, the Supreme Court overturned this, ruling that the issue constituted a “hidden defect” that did not impair safety or comfort. The court instead mandated monetary compensation for the loss in the vehicle’s second-hand value.

In a separate matter in Yalova, a buyer of a Hyundai Tucson is seeking a direct replacement after an expert inspection revealed disassembly marks and irregular paint thickness on the hood. The buyer has expressed concerns regarding future depreciation, while dealership representatives suggested the issues might have occurred during shipping. Mediation has not yet resolved the dispute.

## Claims

- Gizem Gülsen Günaştı purchased a new Hyundai Tucson for 2,385,000 Turkish Lira on July 8. (corroborated by 3 sources)
- An expertise report found disassembly/reassembly marks and higher paint thickness on the vehicle's front hood. (corroborated by 3 sources)
- The buyer is demanding the replacement of the vehicle with an identical, flawless model. (corroborated by 3 sources)
- The dealership stated they were unaware of the issue and claimed the hood adjustments might result from shipping and transport. (corroborated by 2 sources)
- Mediation processes were initiated but no agreement was reached. (single source)

## Timeline

### 2026-08-18: Hyundai Tucson buyer seeks replacement over hood defects

A Turkish lawyer is demanding a replacement for a new Hyundai Tucson after an expert report revealed hood disassembly and irregular paint thickness on the 2.38 million lira vehicle.

6 sources. https://clstr.news/cluster/hyundai-tucson-buyer-seeks-replacement-over-hood-defects

### 2026-07-20: Turkey's Supreme Court orders compensation for painted new‑car defect

Turkey's Supreme Court ruled that a newly purchased car with hidden paint defects must be compensated for depreciation, not replaced, deeming the flaw a manufacturing defect.

4 sources. https://clstr.news/cluster/turkeys-supreme-court-orders-compensation-for-painted-newcar-defect

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Cite as: Turkish consumer disputes over new vehicle defects. CLSTR, https://clstr.news/situations/turkish-consumer-disputes-over-new-vehicle-defects