# Turkish supermarket consumer complaints

> Live situation record from CLSTR: https://clstr.news/situations/turkish-supermarket-consumer-complaints
> Updated: 2026-10-26T09:00:00.000Z. Sources: 6. Developments: 2.

Turkish supermarket chains have come under scrutiny regarding promotional campaigns, specifically ‘buy one get one free’ offers. Investigations into these deals revealed that retailers appeared to inflate individual item prices immediately before launching promotions, resulting in minimal actual savings for consumers. Notable discrepancies were found in products such as baby diapers, paper towels, and toothpaste.

Following these findings, consumer complaints against national supermarket chains surged by 85 percent in a single week, rising from 420 to 778 reports on the Şikayetvar platform. Consumers also reported issues with discount market chains, including the cancellation of online orders during promotions, discrepancies between shelf and checkout prices, and difficulties obtaining refunds or receiving products marked as delivered.

## Timeline

### 2026-10-26: Turkey supermarket complaints surge by 85 percent in one week

Complaints against Turkish national supermarket chains rose 85% in one week, driven by canceled promotional orders, stock issues, and price discrepancies at checkout.

4 sources. https://clstr.news/cluster/turkey-supermarket-complaints-surge-by-85-percent-in-one-week

### 2026-10-19: Turkish supermarket 'buy one get one free' campaigns face scrutiny

Supermarket 'buy one get one free' campaigns in Turkey are under fire as price comparisons show significant markups on items like diapers and toothpaste, limiting actual consumer savings.

2 sources. https://clstr.news/cluster/turkish-supermarket-buy-one-get-one-free-campaigns-face-scrutiny

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Cite as: Turkish supermarket consumer complaints. CLSTR, https://clstr.news/situations/turkish-supermarket-consumer-complaints