# USPS internal oversight and fraud investigations > Live situation record from CLSTR: https://clstr.news/situations/usps-internal-oversight-and-fraud-investigations > Updated: 2026-10-11T20:28:52.000Z. Sources: 4. Developments: 2. The United States Postal Service has been subject to several Inspector General investigations uncovering systemic internal misconduct and financial risks. An investigation into fiscal years 2023 through 2025 revealed widespread manipulation of customer satisfaction surveys. Employees reportedly used schemes to artificially inflate C360 scores, including creating fake service issues to redirect surveys to personal email addresses and logging routine interactions as customer issues to trigger and manipulate results. The report attributed this to a culture of cheating and management pressure. Subsequent audit findings identified significant fraud risks within procurement and contracting. Between 2024 and 2025, 74 percent of audited time-and-materials contracts, totaling $271.1 million, were approved without verification of delivered goods or services. The audit also noted $792 million in no-bid contracts that proceeded without proper authorization, alongside unauthorized contractual commitments totaling approximately $795,000. ## Timeline ### 2026-10-11: US Postal Service faces fraud risks from improper invoice approvals A Postal Service Inspector General report found that hundreds of millions of dollars in contracts, including $792 million in unauthorized no-bid contracts, lack proper documentation and verification. 2 sources. https://clstr.news/cluster/us-postal-service-faces-fraud-risks-from-improper-invoice-approvals ### 2026-09-19: USPS Inspector General finds widespread customer survey manipulation A USPS Inspector General report found postal workers manipulated customer satisfaction surveys through fake issues and coordinated efforts to artificially inflate service scores by 5 percent. 2 sources. https://clstr.news/cluster/usps-inspector-general-finds-widespread-customer-survey-manipulation --- Cite as: USPS internal oversight and fraud investigations. CLSTR, https://clstr.news/situations/usps-internal-oversight-and-fraud-investigations