# vivo Philippines customer engagement initiatives

> Live situation record from CLSTR: https://clstr.news/situations/vivo-philippines-customer-engagement-initiatives
> Updated: 2026-08-14T13:24:57.000Z. Sources: 4. Developments: 2.

vivo Philippines initiated a series of customer engagement activities centered on product personalization and community building.

In early August 2026, the company held a two-day event titled “My vivo, My Mark” at the SM Mall of Asia Exclusive Store. Through a collaboration with Markd, the event utilized xTool laser equipment to offer on-site customization. Customers could purchase limited-edition aluminum tumblers or receive complimentary engraving on specific devices, such as the vivo Y31d smartphone and TWS earphones.

Following these in-store activations, vivo expanded its engagement efforts by launching the vivo Community. This official online hub, accessible via the vivo Store app or a dedicated website, provides users with product news, technical specifications, photography shared by users, and support from the vivo After Sales Team.

## Timeline

### 2026-08-14: vivo Philippines launches personalization events and online community

vivo Philippines has introduced a laser customization in-store experience in collaboration with Markd and launched the vivo Community, a new official online hub for user discussions and support.

2 sources. https://clstr.news/cluster/vivo-philippines-launches-personalization-events-and-online-community

### 2026-08-07: vivo Philippines hosts laser engraving event at SM Mall of Asia

vivo Philippines is hosting a

3 sources. https://clstr.news/cluster/vivo-philippines-hosts-laser-engraving-event-at-sm-mall-of-asia

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Cite as: vivo Philippines customer engagement initiatives. CLSTR, https://clstr.news/situations/vivo-philippines-customer-engagement-initiatives