# Wevnal AI telephone customer service development > Developing situation record from CLSTR: https://clstr.news/situations/wevnal-ai-telephone-customer-service-development > Updated: 2026-10-27T02:00:00.000Z. Sources: 2. Developments: 2. Wevnal and SUPER STUDIO entered a partnership to advance AI-driven telephone customer service for e-commerce and mail-order businesses. The alliance focused on integrating Wevnal’s ‘BOTCHAN AICALL’ AI agent with SUPER STUDIO’s ‘ecforce’ platform to automate order registration and contract processing. Following this collaboration, Wevnal officially released the BOTCHAN AICALL AI agent. The service is designed to mitigate call center labor shortages by using existing toll-free numbers and referencing customer data to complete procedures. The technology utilizes logs from experienced operators to replicate high-quality service and includes features such as automated response quality scoring and A/B testing. During beta testing, one e-commerce company reported phone order completion rates increasing from 45% with human operators to 82% when combining the AI agent with human follow-ups. Wevnal has set goals to expand implementation to 100 companies by 2027 and 500 companies by 2030. ## Timeline ### 2026-10-27: Wevnal launches BOTCHAN AICALL AI phone agent Wevnal has released BOTCHAN AICALL, an AI agent that automates telephone customer service by utilizing experienced operator logs to handle procedures and improve order completion rates. 2 sources. https://clstr.news/cluster/wevnal-launches-botchan-aicall-ai-phone-agent ### 2026-09-29: wevnal and SUPER STUDIO partner to advance AI telephone customer service wevnal and SUPER STUDIO have formed an alliance to integrate ‘BOTCHAN AICALL’ with the ‘ecforce’ platform, using AI to enhance telephone customer service and personalization for e-commerce businesses. 2 sources. https://clstr.news/cluster/wevnal-and-super-studio-partner-to-advance-ai-telephone-customer-service --- Cite as: Wevnal AI telephone customer service development. CLSTR, https://clstr.news/situations/wevnal-ai-telephone-customer-service-development