# XLSMART corporate customer engagement

> Live situation record from CLSTR: https://clstr.news/situations/xlsmart-corporate-customer-engagement
> Updated: 2026-09-03T11:13:43.000Z. Sources: 6. Developments: 2.

PT XLSMART Telecom Sejahtera Tbk conducted its Customer Day 2026 from September 3 to 6, spanning nine regions across Indonesia. The initiative involved the company’s Board of Directors and management engaging directly with customers to gather feedback regarding products, services, and network quality.

President Director and CEO Rajeev Sethi stated that customer input is integrated into the company’s decision-making process. Following direct dialogues, management consolidates findings to identify issues, set priorities, and formulate follow-up actions to ensure service development remains relevant to user needs.

## Timeline

### 2026-09-03: XLSMART holds Customer Day 2026 across nine Indonesian regions

XLSMART Telecom Sejahtera Tbk held Customer Day 2026 across nine Indonesian regions, engaging directly with users to integrate their feedback into company decision-making and service improvements.

6 sources. https://clstr.news/cluster/xlsmart-holds-customer-day-2026-across-nine-indonesian-regions

### 2026-08-18: XLSMART restores telecommunications networks in Nusa Tenggara Timur

PT XLSMART is restoring telecommunications networks in Nusa Tenggara Timur following an earthquake, reducing disrupted BTS from 91 to 5 and providing free data and calling services to affected users.

2 sources. https://clstr.news/cluster/xlsmart-restores-telecommunications-networks-in-nusa-tenggara-timur

---
Cite as: XLSMART corporate customer engagement. CLSTR, https://clstr.news/situations/xlsmart-corporate-customer-engagement