2MF implements Shared Services Center to support business expansion

2MF, a company undergoing expansion and restructuring, has partnered with the IEG consultancy to implement a Shared Services Center (CSC). The initiative aims to centralize routines and standardize processes to ensure growth through improved control, predictability, and efficiency while reducing reliance on informal practices.

Led by CSC Director Márcio Franco with methodological support from IEG, the project involved an organizational diagnosis, process mapping, and the creation of a service catalog containing 190 services. The methodology included prioritizing opportunities based on impact and effort, designing a 'TO-BE' model, and evaluating technological tools such as BPM, ERP, and dashboards.

The transformation journey included leadership alignment, business case construction, governance definition, and the establishment of quality, deadline, and productivity indicators. The project involved various administrative areas, including Finance, IT, Legal, Human Resources, and Supply Chain, to create a sustainable operational base for the company's business expansion.