3CX integrates OpenAI, Gemini, and Grok for AI voice agents

3CX has introduced ready-to-use call script examples that allow administrators to integrate preferred AI voice providers directly into their existing call flows. The new feature supports OpenAI Realtime, Google Gemini Live, and xAI Grok, providing businesses with flexibility to choose the AI ecosystem, model, and voice that best suit their specific needs.

By running these AI agents as 3CX call scripts, the artificial intelligence operates within the active call flow. This integration allows the AI to leverage PBX data, such as call origin and department, to perform functional tasks like routing, directory access, transfers, voicemail, and managing fallback destinations.

To utilize these solutions, users require the 3CX IA edition running V20 Update 10 along with an API account from the selected provider.