Acronis launches AI‑driven platform tools for managed service providers

Acronis announced four new AI‑native capabilities for its Cyber Platform aimed at helping managed service providers (MSPs) consolidate service management, business intelligence and workflow automation. The tools – Cyber Console, Cyber Intelligence, Service Desk and Cyber Studio – were unveiled at the “Acronis Accelerate: The Journey to Autonomous IT” event.

Cyber Console provides a unified workspace for protection, infrastructure and automation, while Cyber Intelligence offers visibility across contracts and devices to spot risks and revenue opportunities. Service Desk automates ticket enrichment, analysis and remediation, and Cyber Studio lets teams create deterministic and agentic workflows using natural‑language commands under governance controls. Acronis CEO Jan‑Jaap Jager said the AI‑native approach is a design principle rather than a feature label. The company also expanded its Cyber Frame migration workflows to move workloads from VMware and Microsoft Azure to Cyber Frame Cloud or Local environments.