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ACV Automobil-Club Verkehr reports high member satisfaction in 2026 survey
The ACV Automobil-Club Verkehr released results from its 2026 online member survey, which included nearly 7,000 participants. The findings indicate high levels of satisfaction, with approximately 80 percent of members expressing contentment with the club's services and only 3 percent reporting dissatisfaction.
The survey highlights a shift in mobility and service preferences. Digital services have become well-established, with 65 percent of members using the ACV smartphone app, particularly for requesting roadside assistance and accessing tour planning. However, personal contact remains a priority, as over 50 percent of members still prefer using the telephone to contact the service team.
Additionally, the data suggests that bicycles are playing an increasingly significant role in member mobility alongside traditional automobiles.
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Claims
What the coverage asserts, and how many sources carry each claim.
- [● 3 SOURCES] About 80 percent of survey participants expressed satisfaction with the club's services. www.presseportal.de · www.politikexpress.de · www.mittelstandcafe.de
- [● 3 SOURCES] The ACV views itself as a reliable mobility partner for its members. www.presseportal.de · www.politikexpress.de · www.mittelstandcafe.de
- [● 3 SOURCES] Approximately 7,000 members participated in the 2026 online survey. www.presseportal.de · www.politikexpress.de · www.mittelstandcafe.de
- [● 3 SOURCES] More than 50 percent of members still prefer using the telephone for service inquiries. www.presseportal.de · www.politikexpress.de · www.mittelstandcafe.de
- [● 3 SOURCES] Only 3 percent of participants reported being dissatisfied. www.presseportal.de · www.politikexpress.de · www.mittelstandcafe.de
- [● 3 SOURCES] 65 percent of respondents have the ACV app installed on their smartphones. www.presseportal.de · www.politikexpress.de · www.mittelstandcafe.de