AGIRF provides guidance on water and sewage service complaints in Diamantino

The Municipal Agency for Regulation and Inspection (AGIRF) in Diamantino is providing guidance to residents on how to register and track complaints regarding water supply and sewage services.

Citizens are instructed to first contact the concessionaire, Águas de Diamantino, to report issues and must retain the provided protocol number. If the issue is not resolved within the expected timeframe or the solution is unsatisfactory, residents can then escalate the matter to the AGIRF Ombudsman. To do so, the original protocol number from the concessionaire is required. AGIRF offers support via email, telephone, WhatsApp, and in-person services at its central office.