AI adoption trends in print services and procurement

Recent industry reports highlight varying stages of artificial intelligence adoption across different sectors. In the print service provider (PSP) industry, research from Alliance Insights indicates that 38% of respondents have deployed AI in at least one business function. Notably, the percentage of PSPs reporting no AI experimentation has dropped from 23% in 2025 to 0% in 2026, though experts note that the learning curve for AI skills remains a significant challenge.

In the procurement sector, research from Ardent Partners suggests that while interest in AI is high, execution is often hindered by legacy systems and data challenges. Governance remains a critical hurdle, with 34% of organizations lacking formal AI policies. Procurement leaders emphasize the need for human-in-the-loop approvals, as 96% of respondents expressed concern regarding ‘black-box’ AI, citing transparency and explainability as essential for building trust.