AI chatbots increasingly used for mental health support

Artificial intelligence is increasingly being used as a source of emotional support, with many individuals turning to chatbots to discuss personal concerns they may not share with friends or therapists. These tools are valued for their accessibility and immediacy, potentially serving as supplements to traditional care by helping users track moods, journal, or organize thoughts before professional sessions.

Despite their growing use, experts emphasize that general-purpose AI cannot replace licensed mental health professionals, particularly regarding clinical judgment, individualized care, or crisis intervention. Major concerns regarding the integration of AI in this field include privacy, bias, transparency, and accountability.

Data highlights the scale of this trend: John Torous of Beth Israel Deaconess Medical Center noted that one in three people have used an AI chatbot for emotional support. Additionally, BetterHelp’s 2026 State of Stigma Report found that 15% of Americans use AI for mental health support, occurring in a context where 74% of respondents believe society still discourages seeking help.