AI implementation shows potential to reduce failed technical visits in telecommunications

During an FBA Latam webinar, industry experts from Praxedo and FBA Latam discussed how artificial intelligence and Field Service Management (FSM) software can optimize operations in the telecommunications sector. The discussion highlighted that AI can reduce failed technical visits from 15% to 20% down to just 5%, while also decreasing fuel consumption by up to 30% through more efficient route planning.

These efficiencies are particularly relevant for markets like Chile, which faces high operational costs, fragmented regulation, and stagnant revenues despite advanced connectivity through fiber optics and 5G. Improving first-visit resolution rates is seen as a critical method for managing resources and protecting margins in a highly competitive environment.