AI receptionists emerge as automated solution for small businesses

Small businesses are increasingly evaluating automated answering services, specifically AI receptionists, to prevent revenue loss from missed calls. Unlike traditional Interactive Voice Response (IVR) systems that use pre-recorded menus, AI receptionists utilize natural language processing to hold real-time conversations, answer questions from a knowledge base, and perform tasks such as booking appointments, providing repair status updates, and sending SMS links.

Businesses typically choose between three main receptionist models: AI receptionists, virtual receptionists, and in-house staff. AI receptionists offer 24/7 coverage and are generally priced via usage tiers ranging from approximately $25 to $300 per month. Virtual receptionists involve remote human operators and often require higher monthly fees, while in-house employees involve salaries, benefits, and payroll taxes.