AICX obtains ISO 27001 security certification for AI CX platform

AICX, a customer experience (CX) specialist subsidiary of MyRealTrip, has obtained the ISO/IEC 27001:2022 international certification for information security management systems. The certification, conducted through the global certification body DNV, validates the security management framework of AICX’s chatbot and callbot automation platform, ‘AICX Agent’.

ISO 27001 is a global standard established by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), covering critical requirements such as cloud security and data loss prevention (DLP). This certification provides AICX with the objective evidence needed to meet the rigorous security demands of B2B clients.

Since its establishment in 2022, AICX has managed customer service and operations for MyRealTrip. In the first half of this year, the company reported that AI handled 80% of chat inquiries and 43% of telephone inquiries while maintaining existing customer satisfaction levels. Moving forward, AICX plans to expand its B2B business into various sectors, including commerce and platforms, by providing AI-driven CX consulting and customized AI transformation (AX) services supported by secure data management.