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Air Canada introduces $30 fee for phone flight bookings
Air Canada has implemented a $30 fee per passenger for flight bookings made over the telephone. The policy went into effect on October 15, 2026, and applies to new bookings, including Aeroplan flight reward reservations.
The airline stated that the surcharge is intended to encourage the use of its website and mobile app, which are designed to reduce wait times and allow contact center agents to focus on complex issues requiring personalized support. This move aligns Air Canada with competitors like WestJet and United Airlines, which also charge phone booking fees, though WestJet and Flair Airlines charge a lower rate of $25.
Industry observers noted that the fee may disproportionately affect seniors who may be less comfortable using digital tools. The change is part of a broader industry trend of unbundling services, where passengers pay extra for specific conveniences such as seat selection or checked bags.
Entities
Air Canada · Andrew D’Amours · Flytrippers · United Airlines · WestJet
Claims
What the coverage asserts, and how many sources carry each claim.
- [○ 1 SOURCE] Customers can still call Air Canada for support with existing reservations and travel disruptions without a fee. mobilesyrup.com
- [○ 1 SOURCE] WestJet and Flair Airlines charge a $25 fee for phone bookings. mobilesyrup.com
- [● 3 SOURCES] Air Canada charges a $30 fee per passenger for phone bookings. calgary.citynews.ca · mobilesyrup.com · vancouver.citynews.ca
- [● 3 SOURCES] The phone booking fee policy went into effect on October 15, 2026. calgary.citynews.ca · mobilesyrup.com · vancouver.citynews.ca
- [○ 1 SOURCE] The fee applies to Aeroplan flight reward bookings. mobilesyrup.com