Air Europa wins customer excellence award for Air Europa ON project

Air Europa has been awarded the ‘Best Strategic Project in Voice of the Customer Management’ at the 2026 Customer Relationship Excellence Awards. The recognition was presented by the Asociación Española de Expertos en la Relación con Clientes (AEERC), IFAES, and IZO.

The award honors the airline’s ‘Air Europa ON’ project, a service excellence plan designed to enhance the passenger experience across all touchpoints. The initiative is structured around three core pillars: On-Board (cabin services), On-Ground (airport experience), and On-Airplane (aircraft care and maintenance).

The project focuses on improving comfort, connectivity, catering, personalized service, and punctuality, while also implementing rigorous fleet maintenance protocols. The jury noted that the initiative successfully utilizes data from both passengers and employees to identify opportunities and guide strategic investments.