started · updated
Aircall expands into Southeast Asia with new Asia Pacific leadership
Aircall, an AI-powered customer communications platform, has announced a strategic expansion across Southeast Asia, building upon its existing presence in Australia and New Zealand.
To lead this regional growth, Frank Eagleton has been promoted to Managing Director, Asia Pacific, and Rehan Wickremeratne has been appointed as Partnerships Lead. The company aims to capitalize on the increasing demand for intelligent voice agents, automated workflows, and real-time coaching tools.
Aircall's strategy emphasizes localization, including integrations with platforms like WhatsApp, to address the diverse linguistic and market needs of the Asia Pacific region. The move comes amid industry trends where 87% of Asia Pacific CEOs expect returns on AI investments within three years, according to KPMG, and 85% of customer service leaders are expected to pilot conversational generative AI in 2025, according to Gartner.
Entities
Aircall · Frank Eagleton · Gartner · KPMG · Rehan Wickremeratne
Claims
What the coverage asserts, and how many sources carry each claim.
- [● 3 SOURCES] Rehan Wickremeratne has been appointed Partnerships Lead. businessintelligence.mo · europeanbusinessmagazine.com · livenews.co.nz
- [● 3 SOURCES] Aircall is expanding its Asia Pacific strategy from Australia and New Zealand into Southeast Asia. businessintelligence.mo · europeanbusinessmagazine.com · livenews.co.nz
- [● 3 SOURCES] 85% of customer service leaders will explore or pilot customer-facing conversational generative AI in 2025. businessintelligence.mo · europeanbusinessmagazine.com · livenews.co.nz
- [● 3 SOURCES] 87% of Asia Pacific CEOs expect a return on their AI investments within three years. businessintelligence.mo · europeanbusinessmagazine.com · livenews.co.nz
- [● 3 SOURCES] Aircall serves more than 24,000 businesses worldwide. businessintelligence.mo · europeanbusinessmagazine.com · livenews.co.nz
- [● 3 SOURCES] Frank Eagleton has been promoted to Managing Director, Asia Pacific. businessintelligence.mo · europeanbusinessmagazine.com · livenews.co.nz