Airlines face passenger complaints over delays and booking issues

Multiple passengers have reported significant service failures and booking issues with different airlines.

A passenger traveling with Transair reported being stranded in Ziguinchor for nearly 48 hours while attempting to return to Dakar. The traveler criticized the agency not only for the delay but also for the unprofessional conduct of staff, alleging that customer service representatives were rude and hung up during inquiries regarding flight arrangements.

Separately, a Tunisian passenger reported being denied boarding by Transavia despite having a confirmed reservation for a flight from Tunis-Carthage to Paris-Orly. Despite arriving early, the passenger—who has mobility difficulties—was placed on a waiting list for multiple consecutive flights due to the aircraft being full. After several failed attempts to secure a seat, the airline offered options to wait until the following day or travel via another carrier.