Alawin Casino and Energycasino Enforce Immediate Account Bans on Chargebacks

Both Alawin Casino and Energycasino have strict policies that treat any chargeback request as a serious breach of their terms. When a player initiates a chargeback, the casino’s payment system automatically detects the reversal, leading to an immediate suspension of the player’s account and placement on an internal blacklist that prevents future registrations. Any remaining balance or winnings are frozen and may be forfeited.

The operators advise customers to resolve payment disputes directly through their support channels before considering a chargeback. They outline step‑by‑step procedures for contacting support via email or live chat, providing transaction details, and awaiting a response, typically within one to three business days. Failure to follow this process can result in a permanent ban from all casino services, including bonuses and promotions, and may trigger further legal action to recover the disputed amount.