Alidays adopts Agentic AI while RGIS improves retail delivery accuracy

Alidays, a luxury travel organization with an annual turnover of 85 million euros, has implemented Agentic AI to enhance its customer service. Supported by Atlantic Technologies (part of Gruppo Engineering) and Salesforce solutions, the company aims to create a more fluid and efficient customer journey. The digital transformation includes the use of Agentforce Service to centralize client information and improve response times for travelers abroad, alongside marketing automation and loyalty management.

In the retail sector, RGIS has completed a Delivery Check project for a major Italian retailer with over 260 stores. The initiative focused on improving delivery accuracy by verifying the quantities received at points of sale against those ordered. Through a structured 180-day field operation involving area managers and auditors using specialized scanning technology, the project successfully improved delivery accuracy by 7%, providing concrete data to optimize logistical processes.