All Nippon Airways wins top Skytrax awards for airport services

All Nippon Airways (ANA) has received multiple honors at the Skytrax World Airline Awards, including the title of ‘World’s Best Airport Services’ for the seventh consecutive year and the 13th time overall. The airline was also named to have the ‘Best Cabin Crew in Japan’.

These ratings are based on international passenger satisfaction surveys. ANA has maintained a five-star rating from Skytrax since 2013. The airline attributes its success to continuous process optimization and staff training across its 68 global destinations.

To improve passenger flow and reduce wait times, ANA has implemented modern security technology, such as ‘Smart Lanes’ at major hubs like Tokyo-Haneda and Tokyo-Narita. These lanes allow passengers to pass through security without removing liquids or electronic devices. Additionally, the airline conducts regular customer service skill contests for ground staff to standardize service quality and improve response capabilities.